[USED] EBIKE Seat tube Battery - 48V 10AH Silver Fish Battery

Return & Refund Policy

We want you to be happy with your purchase from Powallon-e.com. If you're not, here's what you need to know:

How Long You Have to Return:

You have 30 days from the day you receive your order to return it. We count the 30 days starting from the date you signed for the package.

What You Can Return:

You can return items if:

• There's something wrong with them (they have a manufacturing problem or are damaged).
• They're not what we described on our website.
• We sent you the wrong thing.
• You simply changed your mind (you can return them if they are still in perfect condition).

What You Can't Return:

We can't accept returns if:

• You damaged the item yourself.
• The item has been used and can't be resold (for example, if it's not in its original packaging, is missing parts, or isn't in new condition).
• The item is a special order, like something made just for you.
• It's been longer than 30 days since you received it.

For us to accept a return, the item needs to be in its original condition with all the original packaging, accessories, and any free gifts included, and it should be able to be sold again as new.

How to Return Something:

To return an item, just get in touch with our customer service team.

Where to Send Returns:

We'll give you a return shipping label, so you don't have to worry about figuring out where to send it.

How to Pack Your Return:

We suggest using the original packaging if you still have it. This helps make sure the item doesn't get damaged on its way back to us.

How Long We Take to Check Your Return:

We'll take a look at your return within 48 hours of getting it. After we check it, we'll send you a return shipping label.

Getting Your Money Back:

• How We'll Refund You: We'll put the money back into the same account you used to pay.
• How Much We'll Refund: You'll get the full amount you paid. We won't take out any fees.
• How Long It Takes: Once we receive your returned item, we'll process your refund within 48 hours. It might take a little longer for the money to show up in your account, depending on your bank.

Who Pays for Return Shipping:

• If the problem is our fault (like a damaged item or we sent the wrong thing), we'll pay for the return shipping.
• If you're returning something because you changed your mind, you'll usually need to pay for the return shipping.
• If we're sending you a replacement item, we'll cover the shipping costs for that.

Exchanges:

If you want to exchange something, please talk to our customer service team. We'll work with you to figure out the best way to get you the right item, and we'll usually ship the new item within 48 hours after we've agreed on the exchange.

If There's a Problem:

If you have any issues with a return or refund, we'll try our best to sort it out quickly. We usually prioritize giving you a refund as long as you help us get the item back.

Our Final Say:

We have the final say on how these policies are interpreted and applied.

We hope this makes things clear! If you have any questions, just reach out to our customer service team.