Return Policy

Powallon-e.com Return Policy

We want you to be happy with your purchase from Powallon-e.com. If you're not, here's what you need to know:

How Long You Have to Return:

You have 30 days from the day you receive your order to return it. We count the 30 days starting from the date you signed for the package.

What You Can Return:

You can return items if:

• There's something wrong with them (they have a manufacturing problem or are damaged).
• They're not what we described on our website.
• We sent you the wrong thing.
• You simply changed your mind (you can return them if they are still in perfect condition).

What You Can't Return:

We can't accept returns if:

• You damaged the item yourself.
• The item has been used and can't be resold (for example, if it's not in its original packaging, is missing parts, or isn't in new condition).
• The item is a special order, like something made just for you.
• It's been longer than 30 days since you received it.

For us to accept a return, the item needs to be in its original condition with all the original packaging, accessories, and any free gifts included, and it should be able to be sold again as new.

How to Return Something:

To return an item, just get in touch with our customer service team.

What You Need to Send Back:

Since you bought it from Powallon-e.com, you usually don't need to provide extra proof of purchase.

Where to Send Returns:

We'll give you a return shipping label, so you don't have to worry about figuring out where to send it.

How to Pack Your Return:

We suggest using the original packaging if you still have it. This helps make sure the item doesn't get damaged on its way back to us.

How Long We Take to Check Your Return:

We'll take a look at your return within 48 hours of getting it. After we check it, we'll send you a return shipping label.